Refunds and Returns

We are happy to refund you if you are not satisfied with an item. Please contact email us on and let us know what is wrong with the product. If have returned an item for a refund, a member of our team will process the refund for you within 7 days. We do not refund shipping fees.

We hold the right to refuse a refund if we feel that an item has been returned in a condition other than that it was sent.

Refunds can take 7 days to re-appear back in your account so please be patient.

If you find that an item you have ordered is faulty, damaged or incorrect, please contact us on

You will need to return the item to get a refund or a replacement within 28 days of receiving your order. The product  must be in it's original condition and packaging.

The address to send returns to is as follows:

Returns @ Orca Shop
Orca Publications Ltd
Berry Road Studios
Berry Road

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