We are happy to refund you if you are not satisfied with an item. Please email us on firstname.lastname@example.org and let us know your order number, which item(s) you are returning and a reason why (eg. unsuitable, faulty etc).
If you have returned an item for a refund, a member of our team will process the refund for you within 7 days. Please note: We do NOT refund shipping fees.
We hold the right to refuse a refund if we feel that an item has been returned in a condition other than that it was sent.
Refunds can take 7 days to re-appear back in your account so please be patient.
If you find that an item you have ordered is faulty, damaged or incorrect, please contact us on email@example.com.
You will need to return the item to get a refund or a replacement within 28 days of receiving your order. The product must be in it's original condition and packaging.
The address to send returns to is as follows:
Returns @ Carve Shop
Orca Publications Ltd
Berry Road Studios
Please include a copy of your invoice, or your name and order number and a reason why you're returning the item(s).