POSTAGE AND DELIVERY
We aim to dispatch all orders within 2 working days of receiving payment.
Our UK Standard Delivery is £3.99.
Orders are sent via Royal Mail's 48 Service. A signature is not required. Please allow 3-5 working days for delivery.
UK Express Delivery is £5.99 - Orders are sent via Royal Mail 24 Service. A signature is not required. Please allow 1-3 working days for delivery.
Generally orders placed before 1pm Monday - Friday are sent the same day. Orders places after this time will be sent the next working day. Orders places at the weekend will be posted Monday morning (excluding Bank Holidays).
INTERNATIONAL SHIPPING
Please be aware all International orders can take up to 25-30 days to arrive to your address as items may be held in customs or other authoritative services. However the average time is between 7-15 days.
If you have not received your order within 20 working days of despatch please do get in contact via email, shop@orcasurf.co.uk.
If you have any problems or questions please do not hesitate to contact us.
What if only part of my order turns up?
We might send part of your order if an item is out of stock. We'll always email you first about out of stock items and ask if you'd like a replacement or refund.
If we've just made a mistake with your order, please don't hesitate to get in touch and we'll send out any missing items as a matter of priority.
What if my stuff doesn't turn up?
Please contact us as soon as possible. There may be a problem with your order or delivery address.
What if my stuff doesn't arrive in time?
Unfortunately we cannot be held responsible for the vagaries of the Post Office! But give us an email and we'll give you what information we can and try to reach a solution.
How do you work out the postage?
Postage is based on weight. We've got a massive set of scales; we weighed every item and told the database how much each one costs to post.
How do you send items outside of the UK?
Foreign orders are sent air mail.
How much does postage cost outside of the UK?
It's based on the weight of the order and worked out at the checkout.
Unfortunately, we are unable to ship most large items outside of the UK. Some have an exception, but please be aware of this when ordering items that need a courier service.
Do you discount postage for multiple items?
Our postage costs are fixed and include paying the elves to wrap stuff, all the brown paper, Jonny's favourite sticky tape (don't ask) and the odd biscuit. Rest assured we don't make profit from the postage, those Jiffy bags are expensive...
Can I have goods sent to a different address than the card is registered to?
If you want us to send the goods to an address that is not the card address, input this at the checkout, you'll be given space to enter the delivery address.